CT Race Worx Full Product Warranty
CT Race Worx proudly crafts all of our products by hand in the U.S.A. We build our parts to withstand the toughest of conditions and we believe that factory parts will fail the customer before our parts will, as long as they have been installed correctly and have not been modified, altered, improperly installed or otherwise not used as originally intended. We guarantee our parts for life to the original purchaser and will replace any defective parts after receiving the customer notification and the following:
- Date of original purchase - if through a third party we need the invoice
- Name, address, phone and email contact information
- Vehicle information (Year, Make, Model)
- Who performed the installation and approximate date of install
- Type of incident and details of part failure (location, terrain, speed, etc.)
- Were any other vehicles or objects involved?
- Photos of damage while parts are STILL on vehicle
The customer will ship the damaged part to CT Race Worx with the above information. Our staff will examine the part(s) and determine if failure was due to craftsmanship, material failure or any other factors which would be warrantied. CT Race Worx will notify the customer to discuss findings. If our part(s) are determined to be responsible, CT Race Worx will replace the part(s) at no cost to the customer with the exception of shipping. If it is found that the part(s) have been modified, altered, improperly installed or otherwise not used as originally intended, the customer shall bear all financial responsibility for replacement part(s), hardware and shipping charges.
Returns
CT Race Worx takes a tremendous amount of pride in our hand crafted, made in the U.S.A. parts and any items returned to us as unused, not needed, duplicated order or ordered in error must be returned in the same condition as they were when they left our facility. CT Race Worx goes to great lengths to ensure that our parts are packaged in a way to protect them from drops from standing height when packaged. We understand that shipping companies can sometimes be rough in handling of packages and we pack our products accordingly. If customers receive their purchased product(s) in a box that appears to have been through war, please take photos from all angles and call our office for instructions immediately. Items damaged due to shipper negligence will be replaced at the cost of the shipper. CT Race Worx will handle all dealings and negotiations with the shipping company for outbound shipping issues. All items returned will be subject to a 15% restocking and processing fee.